At Napleton Auto Group, every member of our team is dedicated to providing each customer, whether they visit us to purchase a new vehicle, a pre-owned vehicle or to service their vehicle, with the best customer service we can possibly provide.
We recognize that customer satisfaction is the single most important focus of our business, just as it has been since Edward W. Napleton opened the first Napleton Dealership in 1931 with a philosophy of “Common Courtesy”.
Simply put, we treat our customers the way we would like to be treated. We want every customer’s experience to be as timely, comfortable and ultimately as satisfying as it can possibly be.
For over 80 years, we’ve remained true to the central idea that the first Napleton dealership was built around. Our customers, and their satisfaction with their experience at our dealerships, drives ever decision that we make. We look forward to providing every customer with the best experience that we can provide.
Why choose Napleton?
The sales staff at the Napleton Auto Group is professional in every sense of the word. Staff members receive regular training, including factory certification, so they are truly knowledgeable about the vehicles we offer to customers.
Price matters to our customers, and we do everything that we can to never lose a sale because of price. The Napleton Auto Group promotes a no pressure buying experience that puts the customer in charge of the buying experience. We also know that financing matters, so our Finance Department provides Napleton customers with a host of financing options to meet their needs.
Giving customers as many vehicle choices as possible is a key component to providing them with the best possible buying experience. That’s the reason our dealerships stock as many vehicles as possible. As a group, we have thousands of vehicles to choose from, many that can be transferred to the location of your preference. We are constantly bringing in new inventory for our customers to choose from. If you see something on ShopNapleton.com you are interested in, please don’t hesitate to ask us!
Our service staff is committed to offering our customers vehicle service that’s second to none. From free 21 inspection, car washes, and transportation included in every service visit, to express services to get you back on the road as quickly as possible, the Napleton Auto Group will do everything possible to accommodate you and provide you with unmatched service for your vehicle. We offer convenient hours for our customers, and when our doors are not open, our website and friendly chat service always is! Visit our one stop shop at NapletonCare.com for all of your service needs and latest coupons from our service departments.
We design our dealerships to provide our customers with every possible convenience and amenity. From WiFi and Cable Television to complimentary fresh, hot coffee and bottled water, our comfortable waiting rooms make you feel at ease.
For over 80 years, the Napleton family has made sure that absolutely nothing is more important than our commitment to your satisfaction. You’ll see it in every department of every Napleton Auto Group dealership. We hope you’ll join the thousands of other satisfied customers that purchase and service their vehicles the Napleton way.