On October 24th 1931, our grandfather Edward Napleton opened the first Napleton Dealership on 119th Street and Vincennes Avenue in Blue Island, Illinois. Previously a mechanic, he opened the doors of his first Buick dealership with a $700 loan, a strong work ethic, and a fervent belief in the American Dream. The business prospered and he was joined in 1953 by our father, Francis Napleton.
We remember our grandfather and our father for their hard work, their integrity and for laying the foundations of not only our business, but the way we do our business. Our grandfather believed strongly in excellent customer service and he was known for the Common Courtesy that he provided to all of his customers, just as we continue to do today.
Common courtesy is the simple philosophy of treating the customer the way we’d want to be treated,” said Bill Napleton of his family’s success in the car business. “This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family’s business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they’d come back. And you know what? Eighty years later, he was right.
These days, we are teaching the same philosophies to our children entering into the business. Our family is joined together by a deep commitment to continuing the family tradition of providing premium automotive service to our clientele. Looking back on 80 years and four generations, there is no doubt to the secret of our success and longevity: our customers!
We cannot thank our customers enough,” says Paul Napleton. “We are so grateful. It is because of each and every one of our customers that we are able to celebrate our 80th anniversary in business as a family. We wouldn’t be here today, 80 years later, without them, simple as that. It wouldn’t be a celebration without our customers.
We’d like to thank each and every one of our customers for your business and support throughout the past 80 years, and we welcome you to celebrate with us. Whether you’ve stopped in for an oil change or have been a life long customer, we thank you for being apart of the past 80 incredible years of serving you and your families. We know that our grandfather would have been extremely proud of where we are today.
With Much Gratitude,
The Napleton Family